Terms & Conditions and Privacy Policies

Last updated: January 2026

This document sets out the core legal and compliance policies of Excelsa Cleaning Limited (“we”, “us”, “our”).

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1. Company Information

a)       Company Name: Excelsa Cleaning Limited

b)       Registered Jurisdiction: England and Wales

c)       Business Activity: Commercial and domestic cleaning services

d)       Contact Email: info@excelsacleaning.co.uk

e)       Registered Office: 48 Oak Street, Burnley, BB12 6QZ

2. Privacy Policy (UK GDPR & Data Protection Act 2018)

2.1 Our Commitment to Privacy

 

Excelsa Cleaning Limited is committed to protecting the privacy and personal data of our clients, employees, contractors, suppliers, and website users. We process personal data in accordance with:
a)       UK General Data Protection Regulation (UK GDPR)
b)       Data Protection Act 2018
c)       Privacy and Electronic Communications Regulations (PECR)

 

2.2 Personal Data We Collect

 

We may collect and process the following categories of personal data:
a)       Identity data (name, job title, company name)
b)       Contact data (email address, telephone number, postal address)
c)       Contractual and billing data (invoices, payment records)
d)       Website usage data (IP address, browser type, pages visited)
e)       Recruitment data (CVs, references, right-to-work documentation)
f)         Operational data relating to cleaning services delivered
We do not knowingly collect data from children.

 

2.3 Lawful Bases for Processing

 

We process personal data under one or more of the following lawful bases:
a)       Performance of a contract
b)       Legal obligation
c)       Legitimate interests (e.g. service improvement, business administration)
d)       Consent (where required)

3. GDPR Compliance Statement

Excelsa Cleaning Limited acts as a Data Controller for personal data collected through its website and business operations.
We ensure GDPR compliance through:
a)       Data minimisation principles
b)       Staff training and confidentiality obligations
c)       Secure data storage and access controls
d)       Written contracts with data processors
e)       Breach detection and reporting procedures
Any personal data breach will be assessed and reported to the ICO within 72 hours where required by law.

4. Cookies Policy

 

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve website functionality and user experience.

 

4.2 Types of Cookies We Use

  1. Strictly Necessary Cookies: Required for website operation

  2. Performance & Analytics Cookies: Help us understand website usage

  3. Functionality Cookies: Remember user preferences

 

4.3 Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.

 

4.4 Third-Party Cookies

We may use third-party services such as analytics providers. These third parties may place cookies in accordance with their own privacy policies.

5. Website Terms and Conditions

 

5.1 Use of Website

By accessing this website, you agree to these Terms and Conditions. If you do not agree, you must not use the website.

 

5.2 Intellectual Property

All content on this website, including text, logos, images, and branding, is the property of Excelsa Cleaning Limited unless otherwise stated. Unauthorised use is prohibited.

 

5.3 Accuracy of Information

We make reasonable efforts to ensure website content is accurate and up to date. However, we do not guarantee completeness or accuracy at all times.

 

5.4 Limitation of Liability

Excelsa Cleaning Limited shall not be liable for any loss or damage arising from:

  1. Use or inability to use the website

  2. Reliance on website content

  3. Technical issues beyond our control

Nothing in these terms limits liability for death or personal injury caused by negligence.

 

5.5 External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

6. Commercial Terms and Conditions (Cleaning Services)

6.1 Quotations and Contracts

All quotations are subject to site assessment and are valid for a limited period unless stated otherwise. A binding contract exists only once confirmed in writing.

 

6.2 Service Standards

We will provide cleaning services with reasonable care and skill in accordance with industry standards.

 

6.3 Pricing and Payment

  1. Prices are exclusive of VAT unless stated otherwise

  2. Invoices are payable within agreed payment terms

  3. Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998

 

6.4 Client Responsibilities

Clients must:

  1. Provide safe access to premises

  2. Ensure utilities (water, electricity) are available

  3. Disclose hazards or special requirements

 

6.5 Health & Safety

We comply with all applicable UK health and safety legislation. Our staff are trained and insured to carry out cleaning duties safely.

 

6.6 Liability and Insurance

We maintain appropriate public liability and employer’s liability insurance. Our liability is limited to the extent permitted by law.

 

6.7 Termination

Either party may terminate a contract in accordance with agreed notice periods or immediately in cases of material breach.

7. Confidentiality

All client information and site-specific details are treated as confidential and will not be disclosed without lawful justification.

8. Governing Law

These policies and terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Policy Updates

Excelsa Cleaning Limited reserves the right to update these policies at any time. Changes will be published on our website with an updated revision date.